Let’s get you sorted.

Account access

Your account starts on your device the first time you play. To keep it if you change or lose your phone, open the game’s account panel and link a sign-in method: Google or Apple. Game Center (iPhone) and Play Games (Android) can also be linked; they bring the account back on the same kind of phone only.

On another phone, the sign-in screen appears when the game starts: sign in with a method you linked. You get the same account, with its progress and purchases, and the previous phone is signed out. Accounts are never merged.

An account with no linked method exists only on the device it was made on. If that device is lost or the game’s data is erased, we cannot give the account back.

If sign-in is unavailable or an error persists, contact us with the error text and your game version. Online features may be limited during development.

Delete your account

In the game, open the account panel and choose DELETE ACCOUNT. If the account has a linked sign-in method, the game first asks you to confirm one of them. Deletion permanently removes account access, progression, inventory, purchases and linked sign-in methods.

If you no longer have the game installed, this page explains how to ask for deletion without it.

Starting again afterwards creates a new, empty account, even with the same sign-in. Some restricted backup and security records remain as explained in the privacy notice.

Report a player

Use the game’s report action for a player in a completed match you participated in. Choose the relevant reason: cheating, an abusive name or disruptive play.

Reports identify the match, reporter, reported player and reason. They are private, are reviewed against available evidence and do not automatically establish misconduct or trigger a ban.

For additional context or help with a report or account restriction, contact support. Include the match reference if available, approximate time and a brief description. Avoid sharing other players’ private information.

What to include

• Your public player name and account or match reference, if available.
• Your game version, device model and operating system.
• What happened, when it happened and the exact error message.
• A screenshot if useful, with private information and codes removed.

Send only what we need to investigate. We do not promise a fixed response time. Read the privacy notice for more about game data and support correspondence.